Patient Care Coordinator

InnovaCare Health•Kerrville, TX

27d

About The Position

The Patient Care Coordinator (PCC) is the first point of contact for patients and guests arriving at InnovaCare Health facilities. The role also supports patients by assessing, facilitating, planning, and advocating for their individual and ongoing health needs. The PCC coordinates front-desk and clinic workflows, supports patient registration and intake, manages provider schedules and medical records, handles appointment requests and phone calls, and collects patient payments. The coordinator also helps patients address healthcare-system, financial, or social barriers, including interpreter, transportation, prescription-assistance, and primary-care-provider change needs.

Requirements

High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organization and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert computer literacy in electronic health records.
Ability to react calmly and effectively in emergency situations.
Basic mathematical skills.
Knowledge of safe work practices in a clinic setting.
Ability to follow through with delegated tasks.

Nice To Haves

At least 2–3 years in a medical-related customer service role.
Bilingual in English and Spanish.

Responsibilities

Welcome patients and visitors upon arrival and manage the waiting room to keep wait times within 15 minutes; notify patients and visitors of delays.
Manage front-desk workflow and communicate with medical assistants.
Manage the providers’ daily schedules.
Obtain, record, and update patients’ personal and financial information to maintain accurate registration.
Help patients resolve potential healthcare-system, financial, or social barriers, such as arranging interpreters, transportation services, prescription assistance, or a primary care provider change.
Assist patients with intake processes, including scanning required documents.
Collect patient financial responsibilities, such as copayments, coinsurance, and deductibles, and issue receipts.
When applicable, manage the cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments when applicable and according to guidelines.
Answer phones and schedule appointments; may also assist the case manager with scheduling hospital follow-up.
Maintain and manage medical records, including filing or scanning records and preparing them for schedules.
Ensure correspondence is scanned and/or filed in a timely manner.
Process medical-record release requests and maintain appropriate logs.
Perform other related duties as assigned.