Patient Coordinator I - Dermatology

Mount Sinai Health Systems•New York, NY

6d•$17 - $34

About The Position

The Patient Coordinator I in the Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai greets patients in person or by telephone, or works in a call center capacity. The role confirms and updates patient demographics, verifies insurance, and ensures patients have appropriate coverage for the physician they are seeing. The coordinator supports patient flow and administrative processes, including communication with clinical staff, paperwork, referrals and authorizations, copayments, appointment scheduling, and handling protected health information in accordance with applicable requirements. Some duties may include charge entry, payment entry, preparing cashier deposits, or reminder calls. A minimum of one week of on-site training is provided by the practice.

Requirements

High school diploma or GED.
One year of physician practice experience.
Complete at least one week of on-site training provided by the practice.

Nice To Haves

Experience in a medical office setting using a computer system for physician scheduling is preferred.
Experience with IDX or another practice management system is preferred.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient's insurance and verify coverage before the visit or, at minimum, upon arrival.
Communicate patient arrivals to appropriate staff and ensure the patient's medical record is available to the physician.
Process and update HIPAA-related paperwork and other institutional forms as needed.
Collect or retrieve referrals and insurance authorizations as required.
Check the waiting room routinely and keep patients informed about wait times.
Ensure patients have paid their copayment or collect it under billing staff direction, and provide a receipt in accordance with cash-control processes.
Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
Depending on assigned duties, perform simple charge entry or enter patient payments and prepare a cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
In a call center capacity, answer practice phones and schedule appointments.
Follow HIPAA and other governmental or state agency requirements for handling protected health information documents.
Initiate reminder calls for next-day appointments as needed.
Perform other related duties.