Patient Coordinator I - Dermatology

Mount Sinai Health System•New York, NY

About The Position

The Patient Coordinator I works in the Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai. The role provides patients’ first point of contact, either in person or by telephone, and may operate in a call center capacity. The coordinator confirms and updates patient demographic and insurance information, checks that physicians accept patients’ insurance, and supports patient arrival, scheduling, records, paperwork, and payments. The position requires following HIPAA and other applicable governmental or state requirements for handling protected health information. A minimum of one week of on-site training is provided by the practice. The Mount Sinai Health System describes its workplace as committed to inclusion, fairness, collaboration, continuous learning, and equal opportunity. The system reports more than 48,000 employees.

Requirements

High school graduate or GED.
One year of physician practice experience.
Complete a minimum of one week of on-site training provided by the practice.

Nice To Haves

Experience in a medical office setting using a computer system for physician scheduling is preferred.
IDX or other practice management system experience is preferred.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that physicians accept patients’ insurance; verify coverage before arrival when possible or at arrival before the visit.
Communicate patient arrivals to appropriate staff and ensure the patient’s medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms as needed.
Collect or retrieve referrals and insurance authorizations as required.
Review the waiting room routinely and keep patients informed about wait times.
Ensure the patient has paid the co-pay or collect it under the direction of billing staff, and provide a receipt following established cash-control processes.
Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
May perform simple charge-entry tasks or enter patient payments and prepare the cashier’s deposit; these duties are mutually exclusive and may not be performed by the same employee.
In a call center capacity, answer practice phones and schedule appointments.
Follow HIPAA and other governmental or state agency requirements for appropriate handling of protected health information documents.
May initiate reminder calls for next-day appointments.
Perform other related duties.