Patient Coordinator I - Dermatology

Mount Sinai Health System•New York, NY

About The Position

The Patient Coordinator I works in the Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai. The department provides comprehensive dermatologic care and advances dermatology through research and education. The coordinator greets patients and establishes first contact in person or by telephone, or performs in a call center capacity. The role supports patient registration, insurance verification, appointment scheduling, and related administrative processes.

Requirements

High school graduate or GED.
One year of physician practice experience.
Complete a minimum of one week of on-site training provided by the practice.

Nice To Haves

Experience in a medical office setting.
Experience using a computer system for physician scheduling.
Experience with IDX or another practice management system.

Responsibilities

Greet patients in person or by telephone and update their insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient's insurance and verify coverage before the visit or, at minimum, upon arrival.
Notify appropriate staff when patients arrive and ensure the patient's medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms as needed.
Collect or retrieve referrals and insurance authorizations as required.
Monitor the waiting room and keep patients informed about wait times.
Confirm that patients have paid their co-pay or collect it under billing staff direction, and provide receipts according to cash-control processes.
Schedule follow-up appointments as needed.
Provide instructions for requesting medical records when necessary.
Perform simple charge-entry tasks or record patient payments and prepare the cashier's deposit, as assigned; the posting notes that these duties are mutually exclusive and may not be performed by the same employee.
In the call center capacity, answer practice phones and schedule appointments.
Follow HIPAA and other applicable governmental or state agency requirements for handling protected health information.
Initiate reminder calls for next-day appointments as needed.
Perform other related duties.