Patient Care Coordinator - Dermatology

Skin And Cancer Institute•Fresno, CA

1d•Onsite

About The Position

The Patient Care Coordinator is the first point of contact for patients and visitors at Skin and Cancer Institute, creating a welcoming and professional experience. This on-site, full-time role manages front desk operations, appointment scheduling, insurance verification, payment collection, and administrative support for clinical staff. The coordinator is expected to communicate effectively, pay close attention to detail, protect patient confidentiality, and maintain a professional appearance.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Knowledge of primary and secondary insurance types, billing, and documentation procedures.
Proficiency in Microsoft Office, EMA, and Lightspeed.
Ability to stay focused while working in a dynamic environment.
Ability to maintain HIPAA confidentiality and professionalism.
Confidence and professionalism in requesting and processing financial payments.
Familiarity with HIPAA regulations and healthcare operations.

Nice To Haves

One to two years of experience in a medical office or customer service role.
Additional training or certification in medical office administration.

Responsibilities

Greet patients professionally and courteously, and check them in and out according to customer service standards.
Collect required patient information at check-in, including NPP, insurance, identification, demographics, and CCOF forms.
Maintain accurate patient charts and current demographic and insurance information in EMA.
Keep the reception area and restroom facilities clean, organized, and professional.
Schedule, confirm, and adjust appointments according to company protocols; maintain provider schedules and respond appropriately to schedule changes and extended wait times.
Verify primary and secondary insurance before scheduled visits; identify insurance plan types and authorization requirements; enter payer information into EMA; and maintain the PA log and related documentation.
Collect patient financial responsibilities, process cosmetic sales through Lightspeed POS, obtain and document CCOF forms when applicable, document payment notes, reconcile daily payments, and prepare superbills.
Communicate professionally and consistently during scheduled work hours using Microsoft Teams, Klara, email, and phone.
De-escalate and resolve patient concerns and grievances respectfully, and ask each patient for a Google review according to customer service guidelines.
Comply with HIPAA requirements and maintain confidentiality of patient information.
Complete daily tasks and end-of-day documentation, and upload documentation to the shared drive.
Support clinical and administrative staff with daily operational needs and perform other duties as assigned.