Patient Access Coordinator - Dental office

Peninsula Community Health Services of Alaska • Soldotna, AK

3d

About The Position

The Patient Access Coordinator (PAC) provides personal telephone contact, confirms appointments, and assists with clerical tasks. The role helps facilitate access to care, educates patients about policies and programs, and provides necessary paperwork in a smooth and timely manner as patients begin the process of seeing a provider. The position is full-time, 40 hours per week, and non-exempt. The starting salary is $21.00 per hour. The role reports to the Manager, Patient Services.

Requirements

• High school diploma.
• Strong written and verbal communication skills.
• Proficiency with telephone equipment and its functions, computerized data entry, and electronic health records.
• Positive attitude and strong work ethic.
• Must pass the state-required background check and pre-hire drug test.

Nice To Haves

• One year of experience as a front desk administrative assistant.

Responsibilities

• Use professional telephone techniques and telephone equipment effectively.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discuss treatment plans and future appointments with patients.
• Use computerized data-entry systems and electronic health records; cover any front desk when needed.
• Explain office policies, procedures, and programs to patients.
• Assist patients in gathering their data and ensure clinic forms are complete.
• Issue correspondence relating to treatment and office policy.
• Recognize and respond to emergencies.
• Facilitate patient referrals.
• Verify coverage with patients’ payer sources.
• Perform other duties as required.

Benefits

• Benefits are offered; specific benefit types are not listed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED