Dental Office Coordinator

ROE Dental Laboratory•Independence, OH

2d•Onsite

About The Position

ROE is a full-service dental laboratory with a history dating back to the 1920s. The Dental Office Coordinator joins the Technical Support team as a consistent point of contact for customers and organizes clerical and administrative work for the department. The role performs cross-functional office support, including telephone, scheduling, and data-entry duties, and supports accurate and timely processing of customer cases. Dental office experience is required; dental assistant experience is a plus. The position is full-time, on-site in Independence, Ohio, Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED required.
At least 2 years of dental office experience required.
Excellent communication, organizational, and problem-solving skills.
Strong computer skills and comfort adapting quickly to software.
Detail-oriented, with strong decision-making and multitasking abilities.
Able to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Associate degree or higher preferred.
Dental assistant experience is a plus.

Responsibilities

Provide customer service in line with ROE’s standards.
Manage the department email inbox and respond promptly to inquiries, especially those involving Guided Surgery cases.
Schedule meetings between customers and Guided Surgery planners.
Download and organize case records and documentation in internal systems.
Enter and track case data through different phases.
Maintain accurate customer notes in the lab management system.
Assist customers with their online accounts.
Monitor internal chats and collaborate with Customer Service and other departments.
Run and review reports concerning case tracking, holds, deadlines, and outsourcing.
Support department workflow to promote timely case processing and communication.
Perform additional administrative tasks as needed.