Patient Service Coordinator- Float
ProMedica•Toledo, MA
About The Position
The Patient Service Coordinator is the first team member a patient interacts with at a physician practice and is responsible for creating a positive, inviting tone. The role greets and registers patients, answers phone calls, takes messages, and schedules or reschedules patient appointments. It also maintains the provider's schedule and assists clinical staff with outgoing calls to patients, pharmacies, or other providers as needed. The listed accountabilities describe the general nature and level of the work and are not exhaustive.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer service or clerical setting.
Nice To Haves
- Associate degree.
- Working knowledge of medical terminology, third-party billing, and referral procedures.
- Experience with EPIC EMS.
- At least 3 years of experience in a clerical or office function.
- At least 1 year of experience in a medical office setting.
Responsibilities
- Greet and register patients.
- Answer phone calls and take messages.
- Schedule and reschedule patient appointments.
- Maintain the provider's schedule.
- Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.
Benefits
- Flexible benefits, including compensation and programs to support family, finances, and personal well-being.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
