Patient Services Coordinator - Float
PT Solutions•Appleton, WI
•$18 - $24
About The Position
PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help make the care journey seamless, efficient, and supportive. The role owns key administrative and communication processes, including insurance verification, prior authorizations, physician referrals, scheduling, payment reconciliation, and collections. The position floats among clinics in Appleton, Oshkosh, and Neenah. PT Solutions offers ongoing training, mentorship, and opportunities for advancement.
Requirements
- At minimum, a high school diploma or GED; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience.
Nice To Haves
- Healthcare customer service experience is preferred.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Performance-based incentives
- Professional development
- Career progression opportunities
- Paid time off (PTO)
- Sick leave or Extended Illness Bank (EIB) accrual, depending on state laws
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
