Float Patient Services Coordinator

The US Oncology Network • Houston, TX

4d • Onsite

About The Position

The Patient Services Coordinator supports the Revenue Cycle Department at Texas Oncology, based at the 7500 Fannin Street Suite 1295 clinic in Houston, Texas, and floats to other Texas Oncology sites. The position professionally welcomes patients and their visitors, registers and schedules appointments, and handles incoming calls and messages between patients and clinical staff. It also provides administrative support and follows the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

This position may be hired at Level 1, Level 2, or Senior level based on relevant work experience. The stated typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The hiring manager describes their supervision style as hands-on and says they promote teamwork.

Requirements

• High school diploma or equivalent required for Level 1.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2: at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• For Senior level: at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
• Meet the physical requirements described for the role, including occasional lifting or moving of up to 30 pounds and vision and hearing corrected to normal ranges.

Nice To Haves

• Some receptionist or office experience preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2 and Senior.

Responsibilities

• Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
• Provide patients with paperwork, collect it, check it for completeness, file it, and update demographic and insurance information in the system; collect co-pays and balances and provide receipts.
• Answer, screen, and respond to routine questions and calls; route calls or take thorough messages, page clinic personnel as appropriate, and communicate messages accurately and promptly.
• Check patients out after examinations and schedule return appointments according to physician or office guidelines; provide appointment details, directions, and instructions.
• Record cancellations and missed appointments, reschedule as appropriate, and notify staff and document the cancellation in the patient chart.
• Provide general administrative support, including filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available.
• Protect patient-record confidentiality and follow applicable state and federal laws and HIPAA guidelines.
• Perform other duties as requested or assigned; may type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED