Patient Services Representative - Float

ADVENT • Nashville, TN

3d • $19 - $23 • Onsite

About The Position

ADVENT is hiring a Patient Services Representative - Float to provide a welcoming, supportive experience for patients throughout their care journey. The role floats among South Nashville, Franklin, and Hendersonville clinics, with rare occasional coverage in Murfreesboro and Lebanon. The representative handles patient registration, scheduling, documentation, payments, sleep-study administration, clinic opening and closing, and other non-clinical support tasks. This is a 32–40-hour full-time flex position, generally scheduled Monday through Friday from 8 a.m. to 5 p.m., though hours may vary.

Requirements

• At least 2 years of healthcare experience.
• Prior insurance experience.
• Strong customer-service focus.
• Ability to multitask in a fast-paced environment.
• Solid technology skills, including Outlook, Word, Excel, and electronic health records.
• Strong attention to detail and accuracy.
• Ability to independently apply time-management best practices.
• Ability to work in a role with accountability for quality performance metrics.
• Solution-oriented problem-solving skills.
• Strong work ethic, commitment to teamwork, positive attitude, and willingness to get the job done.
• Ability to work at ADVENT clinics throughout the Tennessee market as needed.
• Valid driver's license.

Responsibilities

• Greet patients and check them into the electronic health record (EHR) using established registration protocols.
• Order sleep-study devices through the system.
• Upload sleep-study reports into the system.
• Review future clinic schedules to ensure insurance information and required patient documentation are in the patient chart.
• Schedule patient appointments.
• Answer call center calls to provide overflow coverage as needed.
• Open and close the clinic according to established guidelines.
• Ensure documentation is completed appropriately and patient payments are received according to insurance requirements.
• Work with clinic team members to maintain the daily schedule.
• Cross-train to assist with other non-clinical duties as needed.
• Order medical supplies and pharmaceuticals as needed, following established protocols.

Benefits

• 16–20 days of PTO, prorated during the first year based on start date.
• Holiday pay.
• Medical, dental, and vision plans.
• 401(k) contribution.
• Life insurance.
• Convenient Monday–Friday schedule.
• A culture that embraces excellence and ethics, is solutions-minded, and encourages questions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed