Patient Services Representative - Full-Time Float

Lumexa Imaging•Mount Laurel Township, NJ

1d•$18 - $19•Onsite

About The Position

The Patient Services Representative greets patients and registers them for imaging procedures at the front desk. This role performs the clerical work needed to register and process patients so imaging studies can be performed and billed correctly. The position floats between Northern and Southern New Jersey centers as needed. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., though the shift may vary if needed. The role involves daily interaction with patients, their family members, coworkers, vendors, radiologists, technologists, and referring physician offices. Work takes place in an indoor office setting near coworkers. The position requires sitting for approximately 75% of the scheduled shift, along with standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the shift.

Requirements

High school diploma or equivalent.
Good computer skills, including proficient keyboarding and data-entry skills.
Excellent communication skills.
Ability to communicate verbally and in writing with patients, family members, and coworkers.
Detail-oriented, with the ability to multitask in a busy work environment.
Knowledge of office equipment such as a copy machine, scanner, fax machine, and multiline telephone.
Ability to meet the position’s physical demands, including sitting for approximately 75% of the shift, standing, walking, reaching, and lifting, and using a keyboard, mouse, and telephone for 80–90% of the shift.

Nice To Haves

Experience in an administrative healthcare position.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic, insurance, and referring physician information, as well as meaningful-use information.
Enter patient data accurately and completely.
Check insurance eligibility.
Calculate deductibles and coinsurance.
Collect and post copayments, coinsurance, and balances.
Perform daily data entry and computer work.
Maintain accurate journal sheets of posted payments.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and corporate compliance regulations.
Print and/or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Release images to patients when necessary.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain regular attendance and punctuality.
Perform other duties as assigned.

Benefits

Career growth support through internal promotion and the Technologist Advancement Academy, including cross-training, a dedicated trainer, and online simulation training during paid working hours.
Three medical plan options.
Dental insurance, including a large provider network and orthodontia coverage with no age limit.
Vision insurance.
Life insurance coverage at no cost to the employee, with additional voluntary coverage available.
18 days of paid time off and holidays at the start of employment, with additional time off accrued over time.
401(k) plan with Safe Harbor and profit-sharing contributions.
Teladoc access for phone or video consultations with a doctor.
Discounts on several radiology studies for employees and eligible household members.
Voluntary short- and long-term disability insurance; maternity leave is covered by short-term disability.