Patient Services Representative Float (East Region)

San Ysidro Health•San Diego, CA

5d•$28 - $35

About The Position

The Patient Services Representative Float supports clinics across the East Region, including Campo, Alpine, Julian, Escondido, Santee, and El Cajon. The role answers telephones; greets, assists, and directs visitors, patients, and callers; guides, screens, and registers new patients; and helps patients obtain services. It provides information about funding eligibility and patient access processes and policies, researches and resolves customer problems, and performs clerical duties that support daily clinic business activities. The representative gathers documents needed for registration, enters and maintains patient and fiscal information, checks eligibility and authorizations, and assesses and collects patient financial responsibility. The position works with patients and other areas to resolve access issues and barriers, communicates available funding resources, and helps ensure patients needing immediate or urgent services are recognized. It also supports department equipment and supplies and follows established quality, safety, environmental, and infection control standards.

Requirements

One year of customer service experience or successful completion of an internship at San Ysidro Health.
High school diploma or GED equivalent.
Bilingual proficiency in Spanish and English, Arabic-Chaldean and English, or Pashto-Farsi and English.
Good handwriting and verbal communication skills.
Verbal ability to explain information accurately and tactfully.
Ability to comply with pre-employment requirements, including I-9, physical, positive background and reference check results, completed application, new hire orientation, and pre-employment PPDs.
Compliance with all mandated vaccinations and boosters is a term and condition of employment.

Nice To Haves

One year of experience in a medical setting, preferably front desk or reception.
California driver's license and vehicle insurance.
Medical Assistant Certification.

Responsibilities

Answer telephones and greet, assist, and direct visitors, patients, and clinic office callers.
Guide, screen, and register new patients, assembling required registration data and documents, including insurance verifications and authorizations.
Enter current patient demographic information into the Epic system.
Provide excellent customer service and communicate effectively with internal and external personnel.
Assess patient financial responsibility and collect co-pays and deductibles at check-in.
Obtain and document patient funding information and provide information about available funding resources.
Use payer resources, including RTE and websites, to check eligibility; initiate referrals for insurance programs; and administer and determine eligibility for the Sliding Fee Discounts Program.
Collaborate with patient inquiry areas to identify and resolve issues and barriers.
Enter fiscally related information into databases and maintain fiscal records and files.
Respond to inquiries about patient representative processes and policies, research issues, and resolve customer problems.
Recognize the need for immediate and urgent services.
Provide assistance, guidance, and direction to visitors and patients.
Assist with the care and maintenance of department equipment and supplies.
Maintain departmental policies and procedures and quality assurance, safety, environmental, and infection control standards.
Adapt to organizational changes and functions; participate in educational programs and in-service meetings; and attend meetings as required.
Perform other related duties as assigned or requested by the Patient Services Supervisor.