Teller (Client Services Representative), Float, East Region, Elkhart, IN

1st Source Bank•Elkhart, IN

About The Position

The Teller (Client Services Representative) provides individualized client service while handling daily transactions, responding to inquiries, and resolving problems in accordance with Bank policies and procedures. The role processes transactions accurately and efficiently, builds client relationships and loyalty, identifies client needs, promotes banking products and services, and refers clients to appropriate colleagues when needed. The Teller also supports banking center operations, participates in sales programs and team activities, and completes required compliance training. This is a float position serving the East Region, with travel to banking centers and other locations as needed.

Requirements

High school diploma or GED.
Ability to respond to and assist clients with inquiries and problem resolution.
Customer-service and sales orientation.
Attention to detail and time-management skills.
Good listening, verbal, and communication skills.
Good PC skills and ability to work in a Windows-based system.
Ability to cross-sell bank products and services.
Ability to work evenings and weekends based on banking center needs.
Good organizational skills and ability to work in a team atmosphere.
Ability to protect the confidentiality and privacy of others and company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
Ability to stand for prolonged periods.

Nice To Haves

One or more years of customer or retail service experience.
Cash-handling experience.
Ability to communicate in another language.

Responsibilities

Process financial transactions accurately and efficiently.
Identify client needs, promote products and services, and refer clients to appropriate bank colleagues when needed.
Build client loyalty and establish relationships, including addressing clients by name.
Deliver exceptional customer service and respond to client inquiries or problems.
Follow Bank policies, procedures, and guidelines, and comply with applicable laws and regulations.
Participate in retail sales programs to help meet personal and banking center goals.
Participate in team meetings, community projects, and relevant educational programs.
Balance the cash drawer and assist the banking center team with operational duties, including balancing the ATM and vault and completing end-of-day work.
Maintain regular and predictable attendance.
Complete compliance training related to the position.
Travel to banking centers and other locations for meetings, projects, training, and seminars as needed.
Perform other duties as assigned.