Teller Services Representative

AMOCO Federal Credit Union•Alvin, TX

About The Position

The Teller Services Representative supports AMOCO Federal Credit Union’s mission of serving members’ financial needs by accurately processing financial transactions and providing information through lobby, drive-thru, phone, and digital channels. The role provides friendly, professional, confidential, and effective assistance to members and employees, aims to create a positive experience and minimize wait times, and recommends products and services based on members’ needs. The position handles transactions for consumer and business accounts and loans, balances cash drawers, maintains knowledge of products and services, supports in-branch cash machines and teller transactions, and researches and resolves member inquiries. The representative must comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Excellent customer service is expected, using the stated Member Service & Loyalty Skills.

Responsibilities

Accurately process financial transactions for consumer and business accounts and loans, including cash and negotiable items; confirm intended transactions and maintain high-quality standards.
Balance the cash drawer throughout the day and at the end of the shift, and promptly notify a supervisor of outages for audit and research.
Maintain working knowledge of products and services and recommend appropriate options to members; adhere to individual and branch baselines.
Provide dual-control support for in-branch cash machines, including daily maintenance, cash replenishment when applicable, and required balancing for cash recyclers, coin machines, coin dispensers, cash counters, and ATMs.
Support teller transactions, including check-hold reviews, account overrides, complex transaction handling, and escalated account requests.
Research, troubleshoot, and resolve member inquiries, and perform other duties as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Provide excellent customer service by focusing on members, maintaining and enhancing self-esteem, listening, maintaining personal responsibility, and managing complaints and resolving problems.