Branch Services Representative (Teller)

University of Hawaii FCU • Honolulu, HI

2d • Onsite

About The Position

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

Requirements

• High school diploma or GED is required.
• One to two years cash handling and/or customer service experience.
• Excellent customer service & interpersonal skills and mathematical skills.
• Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly.
• Excellent verbal and written communication skills.
• Valid driver’s license required with clean abstract and vehicle to drive to a branch when scheduled.
• Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.
• Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.
• Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.
• Hearing: Able to hear average or normal conversations and receive information.
• Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
• Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
• Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
• Language Ability: Able to write and compose sentences using normal word order with present and past tenses and a command of the English vocabulary.

Nice To Haves

• Basic understanding of MS Office Suite is desired.

Responsibilities

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

Benefits

• On-demand pay through our financial wellness provider
• Medical Insurance which Includes Drug and Vision
• Company pays 100% of Employee's Self-Coverage for Medical
• Company Paid Subsidy Towards Family-Coverage for Medical
• Dental Insurance
• Company Pays 100% of Employee's Self-Coverage for Dental
• Employee Pays for Low Cost Family-Coverage for Dental
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED