Teller (Client Services Representative), FLOAT, LaPorte County, IN

1st Source Bank•La Porte, IN

15h

About The Position

The Teller (Client Services Representative) provides individualized client service while handling daily transactions, addressing inquiries, and resolving problems in accordance with Bank policies and procedures. This float position serves LaPorte County, Indiana, and may require travel to all locations for meetings, projects, training, seminars, and other needs.

Requirements

High school diploma or GED.
Ability to respond to and assist clients with inquiries and problem resolution.
Customer-service and sales orientation.
Careful attention to detail and time management.
Good listening, verbal, and communication skills.
Good PC skills and ability to work in a Windows-based system.
Ability to cross-sell bank products and services.
Ability to work evenings and weekends based on banking center needs.
Good organizational skills and ability to work in a team atmosphere.
Ability to protect the confidentiality and privacy of others and company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
Ability to travel to all locations as needed for meetings, projects, training, seminars, and other needs.
Ability to sit, stand, and walk; use hands and fingers to operate a keyboard and other office equipment; reach with hands and arms; and talk or hear. Occasionally, stooping or kneeling and lifting or moving up to 10 pounds may be required.

Nice To Haves

One or more years of customer or retail service experience.
Cash handling experience.
Ability to communicate in another language.

Responsibilities

Process clients’ financial transactions accurately and efficiently.
Identify client needs during business interactions, promote products and services, and refer clients to appropriate bank colleagues when needed.
Build client loyalty and relationships, including addressing each client by name.
Deliver exceptional customer service consistently.
Follow established Bank policies, procedures, and guidelines.
Participate in retail sales programs to help meet personal and banking center goals.
Participate in team meetings, community projects, and appropriate educational programs related to the position.
Balance the cash drawer and assist the banking center team with operational duties, including balancing the ATM and vault and completing end-of-day work.
Maintain regular and predictable attendance.
Complete compliance training related to the position and comply with applicable laws and regulations.
Perform other duties as assigned.