Patient Services Representative Float (East Region)

San Ysidro Health•San Diego, CA

4d•Onsite

About The Position

The Patient Services Representative Float provides front-desk and clerical support at clinics across the East Region, including Campo, Alpine, Julian, Escondido, Santee, and El Cajon. The representative answers telephones, greets and directs visitors and patients, guides and registers new patients, and helps patients obtain services. The role provides information about funding eligibility and patient-access processes, policies, and related matters, and researches and resolves customer problems. The representative completes patient registrations and insurance verification, enters demographic and fiscal information into Epic and other databases, assesses and collects patient financial responsibility, and assists patients with funding resources and insurance eligibility. The role also supports daily clinic operations, helps identify and resolve access barriers, recognizes requests for immediate or urgent services, and assists with department equipment and supplies. The position may require work at clinics outside the assigned clinic and evening or weekend work.

Requirements

One year of customer service experience or successful completion of an internship at San Ysidro Health.
High school diploma or GED equivalent.
Bilingual proficiency required in one of these combinations: Spanish-English, Arabic-Chaldean-English, or Pashto-Farsi-English.
Good handwriting and verbal communication skills.
Verbal ability to provide accurate and tactful explanations.
Pre-employment requirements include I-9, physical, positive background and reference check results, a complete application, new-hire orientation, and pre-employment PPDs.
Compliance with all mandated vaccinations and boosters is a term and condition of employment.

Nice To Haves

One year of experience in a medical setting, preferably front desk or reception.
California driver’s license and vehicle insurance.
Medical Assistant certification.

Responsibilities

Answer telephones and greet, assist, and direct visitors, patients, and other callers.
Guide, screen, and register new patients; assemble documents and data needed for complete registration, including insurance verifications and authorizations.
Enter and update patient demographic information in Epic.
Communicate effectively with internal and external personnel and provide customer service.
Assess patient financial responsibility and collect co-pays and deductibles at check-in.
Obtain and document patients’ funding information and explain available funding resources.
Use payer resources and websites to check eligibility and initiate referrals for insurance programs, including Medi-Cal, Medicare, managed care, and commercial insurance.
Administer and determine patient eligibility for the Sliding Fee Discounts Program.
Collaborate with other areas of patient inquiry to identify and resolve issues and barriers.
Enter fiscally related information into databases and maintain fiscal records and files.
Respond to inquiries about patient representative processes and policies, research customer problems, and work to resolve them.
Recognize the need for immediate and urgent services and provide assistance, guidance, and direction to visitors and patients.
Assist with the care and maintenance of department equipment and supplies.
Follow departmental policies and procedures and quality assurance, safety, environmental, and infection-control standards.
Participate in educational programs and in-service meetings, attend meetings as required, and adapt to organizational changes and functions.
Perform other related duties as assigned or requested by the Patient Services Supervisor.