Float Patient Services Representative

One Community Health • Sacramento, CA

10h • $25 - $32 • Onsite

About The Position

The Float Patient Services Representative serves as a resident expert in their area of support, providing an environment of goodwill and optimum service to patients and clients. This is a 100% on-site position in Sacramento, California (95811), with work across all One Community Health sites, including Midtown (95811), Carmichael (95608), and Arden (95825).

The role provides courteous, timely assistance; maintains patient confidentiality; verifies and updates demographic and insurance information; communicates appointment delays; verifies insurance eligibility and copayments; collects copayments and processes related receipts and card authorizations; explains service terms and financial responsibility; and answers phones as needed.

Requirements

• High school diploma or equivalent.
• Three years of previous medical secretarial or office experience.
• Active CPR and BLS certification.

Nice To Haves

• Associate of Arts degree.
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives, with inclusive thinking and interpersonal awareness.
• A demonstrated person-centered approach and familiarity with trauma-informed systems and restorative practices.

Responsibilities

• Promptly and courteously provide the information and services requested by patients.
• Seek assistance from others when needed, explain this to patients or clients, identify who is being contacted, and ensure requests are addressed while minimizing inconvenience.
• Maintain strict patient and client confidentiality.
• Verify and update patient demographic and insurance information.
• Communicate appointment delays effectively with patients and providers, including wait times and delays.
• Verify patient insurance eligibility and copayments for HMO, PPO, and managed care plans.
• Create daily batches, collect copayments, provide receipts, and obtain credit or debit card authorization as needed.
• Explain service terms and conditions and patients' financial responsibility.
• Answer phones as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED