Patient Services Coordinator - Float
About The Position
The Patient Services Coordinator - Float at PT Solutions Physical Therapy is a key administrative contact for patients, providers, clinicians, insurers, and internal departments. The role supports patients’ access to care by managing insurance verification and benefits, obtaining authorizations, coordinating related administrative processes, reconciling payments and billed units, and maintaining effective working relationships. The position is full-time and pays $18–$24 per hour. The role requires a high school diploma or GED and 1–2 years of customer service experience; healthcare experience is preferred.
Requirements
- High school diploma or GED at minimum; submission of the diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience.
Nice To Haves
- Healthcare customer service experience.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow processes for insurance verification and/or benefits management.
- Obtain authorizations and/or prior authorizations.
- Collect over-the-counter payments and reconcile charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Performance-based incentives
- Professional development opportunities
- Career progression opportunities
- Paid time off
- Sick leave or Extended Illness Bank accrual, dependent on state laws
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
