Patient Services Coordinator Float

IVI America•Basking Ridge, NJ

3h•$21 - $23•Onsite

About The Position

The Front Desk/Patient Services Coordinator Float is the first point of contact for patients and visitors at a fertility practice. The coordinator guides patients through each phase of their visit, coordinates with the appropriate departments, and works with multidisciplinary teams to resolve issues and maintain a positive practice image. The role is based in Basking Ridge, New Jersey, with travel to Somerset, Springfield, West Orange, and Morristown. The schedule is Monday through Friday, 5:30 a.m. to 1:30 p.m., with one weekend per month and a holiday rotation.

Requirements

High school diploma or equivalent (GED).
At least 1 year of practical experience in a similar position.
Experience working in the medical or healthcare industry.
At least 2 years of practical experience in a customer service setting.
Proficient computer skills, including Microsoft Office.
Keyboarding speed of 25 words; the posting does not specify a time unit.

Nice To Haves

Associate’s degree.
Experience in a patient-facing role.
Experience with medical office software programs such as EMRs.

Responsibilities

Welcome and greet patients and visitors.
Anticipate patient anxieties, provide comfort, and answer questions.
Follow provider appointment templates and guide patients through their visits.
Identify schedule conflicts and problems and recommend solutions.
Collect payments as required and work with Finance to keep insurance information entered and up to date.
Coordinate total patient care with patients’ care teams.
Process medical records requests.
Perform administrative tasks, including filing, sorting faxes, and answering phones.
Schedule and confirm appointments.
Coordinate with other departments to keep the office in excellent condition.
Order supplies and maintain front desk and waiting room areas.