Patient Access Coordinator
About The Position
The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes greeting patients, handling check-in and walk-in registrations, updating demographic and insurance information, collecting patient payments, coordinating follow-up appointments, sharing information about clinic services and resources, working with the Revenue Cycle Management team to obtain patient information, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience required.
- Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to type 30 words per minute accurately.
- Ability to work with handicapped individuals.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
Nice To Haves
- Experience in a receptionist position or with medical front office procedures.
- Understanding of medical reimbursement and terminology and front office (receptionist) duties.
- A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.
Responsibilities
- Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance details during check-in, and handle walk-in registrations.
- Collect patient payments, including deductibles, copays, and co-insurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
- Serve as a liaison for clinic services by sharing information about patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for all patients.
- Act with integrity and treat relationships with honesty, transparency, and respect.
- Keep the patient at the center of work and build lifelong trust.
- Foster open collaboration and constructive dialogue.
- Innovate solutions and influence and respond to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
Benefits
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
