Patient Care Representative Jobs

About The Position

Requirements

• At least three years of experience in a health care and/or customer service related industry.
• High school diploma, GED, or certificate.
• Schedule consists of two 12-hour overnight shifts, from 6:00 p.m. to 6:30 a.m.
• Some weekend and holiday coverage is required.

Nice To Haves

• Typing speed of 40 words per minute.
• Effective communication skills and ability to handle difficult customers or situations.
• Basic working knowledge of commonly used computer applications.
• General knowledge of medical terminology and medical insurance.
• Experience in patient interviewing.
• Flexibility for weekend, holiday, and other shift work as scheduled based on departmental need.
• Ability to collect, post, and balance cash.
• Ability to perform extensive clerical work accurately and quickly.
• Ability to be cross-trained on all processes and train staff on those processes.

Responsibilities

• Assist patients through the registration process and introduce them to the facility in a way that reduces anxiety.
• Work with other departments to support patient satisfaction, experience, and quality of services.
• Serve as a liaison for patients, patients’ families, hospital management, and staff.
• Assist with processing health information, including assembly and analysis, release of information, and processing medical records.