Patient Access Representative - Community Care
About The Position
Geisinger’s Patient Access Representatives handle patient inquiries while maintaining empathy, professionalism, and a positive patient experience. The role provides front-line support and coordinates office activities efficiently. It includes greeting and registering patients, checking them in, supporting checkout, scheduling appointments, accurately verifying demographics and insurance, completing required disclosures and forms, communicating financial responsibilities, and collecting fees when appropriate. The representative also supports referrals and pre-certifications, processes patient and physician messages, maintains medical records, handles work queues, and helps ensure timely resolution of accounts. The role is based in an office environment and is accountable for meeting job-specific obligations and following organizational policies and procedures.
Requirements
- High school diploma or equivalent (GED).
- Skills in clerical work, communication, customer service, and office politics and confidentiality.
Nice To Haves
- At least 1 year of related work experience.
Responsibilities
- Coordinate and perform front-line office activities for the department.
- Greet and register incoming patients, check them in, support checkout, and schedule future appointments as applicable.
- Verify patient demographics and complete check-in procedures; monitor wait times and communicate changes to patients.
- Provide kiosk check-in support where applicable.
- Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance and interpret insurance responses.
- Provide required disclosures and privacy information and obtain legal and financial signatures.
- Explain patients’ financial obligations, notify patients or guarantors of anticipated costs, and collect fees at the time of service as appropriate.
- Complete required regulatory forms with patients.
- Schedule follow-up appointments, including specialty or ancillary services when possible.
- Process messages regarding appointments, referrals, prescriptions, and complaints through multiple channels.
- Post cash according to department guidelines.
- Work independently in work queues to ensure accounts are resolved in a timely manner.
- Meet productivity and quality performance expectations.
- Maintain medical records accurately and process releases.
- Assist with referrals and pre-certifications at the time of the encounter.
- Use and maintain patient recall and reschedule lists appropriately.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with accruing time.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance.
- Parental leave pay and military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
