Patient Access Representative - Community Care

Geisinger•Mount Pleasant, SC

About The Position

Geisinger’s Patient Access Representatives (PARs) handle patient inquiries with empathy and professionalism while supporting a positive patient experience. This role provides front-line departmental support by coordinating and performing office activities efficiently. It involves greeting and registering patients, supporting checkout, and scheduling future appointments as applicable. The representative checks patients in, verifies demographics and insurance, completes required check-in procedures and forms, communicates financial obligations, collects payments, and supports patient follow-up. The role also processes messages and account work queues, maintains medical records, assists with referrals and pre-certifications, and manages patient recall and reschedule lists. Work is typically performed in an office environment.

Requirements

High school diploma or GED.
Minimum of 1 year of related work experience is preferred.
Skills in clerical work, communication, customer service, and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Provide front-line support and coordinate department office activities.
Greet and register incoming patients, check them in, verify demographics, support checkout, and schedule future appointments as applicable.
Complete check-in procedures, monitor patient wait times, communicate changes, and provide kiosk support where applicable.
Assign primary, secondary, and tertiary insurance appropriately and interpret insurance responses.
Provide required disclosure and privacy information and obtain legal and financial signatures.
Explain patient financial obligations, notify patients or guarantors of anticipated responsibility, and collect fees as appropriate.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
Process multi-channel messages concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
Post cash according to department guidelines.
Independently work account queues to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of encounter.
Use and maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Tuition reimbursement up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
Healthcare benefits are offered to full-time and part-time positions from day one, including benefits for domestic partners.