Patient Registration - Urgent Care

Fairview Health Services • Brooklyn Park, MN

3d • Onsite

About The Position

Fairview is hiring a Patient Registration Representative for its Urgent Care team in Brooklyn Park, Minnesota. This is a 1.0 FTE position, or 80 hours per two-week pay period, and is benefits eligible. Clinic operating hours are Monday through Friday, 10:00 AM to 8:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM.

As the first point of contact for patients and visitors, the representative helps create a welcoming experience while ensuring accurate and efficient registration, scheduling, and financial processes. The role includes greeting patients, verifying and registering patient information, scheduling appointments, and reviewing accounts and arranging payment for self-pay balances before and during appointments.

Requirements

• High school graduate or equivalent (listed as a preferred qualification).
• Completion of a medical terminology course or equivalent experience and education (listed as a preferred qualification).

Nice To Haves

• High school graduate or equivalent.
• Completion of a medical terminology course or equivalent experience and education.

Responsibilities

• Register patients and verify insurance and demographic information according to established guidelines.
• Verify insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
• Inform patients about insurance copays or self-pay policies and document this information in patient accounts for front desk staff.
• Monitor patient account balances and inform patients of outstanding balances to ensure appropriate financial arrangements.
• Research and facilitate patient questions and concerns according to established guidelines and procedures.
• Maintain knowledge of and comply with relevant laws, regulations, policies, procedures, and standards.
• Participate in creating and implementing improvements.
• Occasionally answer incoming calls from patients or internal team members to assist in patient care.
• Schedule appointments with specified clinicians according to scheduling guidelines, patient needs, and clinician availability.
• Greet and welcome patients into the clinic.
• Review and maintain patient accounts and secure financial arrangements for self-pay balances before and during appointments.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED