Patient Service Representative

HealthFirst Family Care Center Inc.•Laconia, NH

About The Position

HealthFirst Family Care Center is seeking a Patient Service Representative to join its team of mission-minded healthcare professionals. The role serves as a welcoming point of contact for patients and visitors, both in person and by phone, and supports patient access and front-office operations. The representative helps maintain an organized reception area, manages registration and appointment workflows, supports records and communications, and handles payments while safeguarding patient confidentiality. HealthFirst is a community health center serving 29 rural towns and provides integrated medical and behavioral care regardless of patients’ ability to pay.

Requirements

High school diploma required.
Two years of medical office experience desired.

Nice To Haves

Two years of medical office experience.

Responsibilities

Greet and assist patients and visitors in person and by phone with professionalism and warmth.
Answer phones within three rings and use consistent, courteous telephone etiquette.
Keep reception, waiting, and work areas clean and organized.
Register new patients and update existing demographic information, including scanning insurance cards and verifying eligibility.
Confirm and update patient information at check-in.
Ensure annual consents are completed and HIPAA documentation is up to date.
Notify clinicians when patients arrive and communicate delays as needed.
Schedule appointments, manage cancellations and waitlists, and follow up on no-shows.
Handle prescription and records pick-ups.
Collect co-pays and discount fees and reconcile the daily cash drawer.
Process interoffice deliveries, faxes, voicemails, and appointment confirmations.
Manage patient charts and records requests.
Maintain provider schedules and verify insurance.
Cross-train in at least one other position within HealthFirst.
Maintain confidentiality and secure protected health information at all times.