Patient Service Representative

ZOLL LifeVest • Syracuse, NY

8d • Remote

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their medical condition changes.

A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. PSRs may accept or decline assignments according to their schedules; most assignments can be arranged during free time, including before or after work and on days off. The work may involve daytime, evening, or weekend assignments and travel to patients’ homes and healthcare facilities. Compensation is described as competitive fee for service.

Requirements

• At least 1 year of patient care experience in a paid professional environment; family caregiving does not qualify.
• Patient care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance, and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

• Spanish speaking preferred.
• Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, and EKG Technician.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may occur during the day, in the evening, and/or on weekends.
• Travel to patients’ homes and healthcare facilities to provide services.
• Train patients and, when applicable, their caregivers in the use of the LifeVest.
• Program the LifeVest according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review applicable paperwork with the patient and obtain the patient’s signature.
• Transmit a signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Flexibility to accept or decline assignments according to the contractor’s schedule.
• Competitive fee-for-service compensation.
• Opportunity to help cardiac patients receive lifesaving therapy.

What This Job Offers

• Education Level: No Education Listed