Patient Service Representative

Solis Mammography•Corinth, TX

8d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, while also affecting organizational profitability. The position is based at 2660 Scripture Street, Suite 220, Denton, TX 76201, and is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The role provides front-office support, including accurate patient registration, paperwork processing, payment collection, appointment scheduling, and coordination of required diagnostic test orders. It also involves maintaining patient confidentiality, reconciling daily payments, and participating in front-office training. The department emphasizes collaboration, compassion, empathy, and improving healthcare accessibility, integration, and reliability.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and in a friendly manner.
Register patients accurately, enter demographic and insurance information into the RIS, and verify existing information.
Explain forms to patients and assist with completion on paper or tablet as needed.
Scan documents for linkage to patients’ medical records and maintain confidentiality.
Collect patient payments and explain insurance verification benefits when necessary.
Prepare paperwork for future appointments, including documents required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as needed.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.