Patient Service Representative

Solis Mammography•Philadelphia, PA

9d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, welcoming them and gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, contributing to the organization’s profitability. The position is based at 2301 South Broad Street, 2nd Floor, Philadelphia, PA 19148, and is full-time, 40 hours per week, Monday through Friday from 7:30 a.m. to 4:00 p.m., with a Saturday rotation from 7:30 a.m. to 11:30 a.m. The representative provides front-office services and support while following and demonstrating the Solis Way. Responsibilities include accurate patient registration, assistance with forms, handling and documenting payments, scheduling, preparing for appointments, and ensuring that diagnostic tests have the required orders. The role also involves maintaining patient confidentiality and participating in front-office training. The department highlights team collaboration, compassion and empathy, and work toward making healthcare more accessible, integrated, and reliable. Solis Mammography describes its culture as patient-focused and centered on delivering compassionate, exceptional care.

Requirements

High school diploma.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to use common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience.
Basic knowledge of cash handling.
Basic knowledge of medical terminology.
Knowledge of RIS software.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and in a friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
Explain forms and assist patients with completing them on paper or tablet as needed.
Scan documents for linkage to patients’ medical records and maintain confidentiality.
Collect patient payments, including explaining insurance-verification benefits when necessary.
Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on front-office policies and procedures.