Patient Service Representative

Solis Mammography•Willow Grove, PA

8d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports patient care and helps maintain the flow of the center, while contributing to organizational profitability. The position is based at 2701 Blair Mill Road in Willow Grove, Pennsylvania, with coverage at other locations as needed, including Lansdale, Ardmore, Flourtown, and Doylestown. This is a full-time, 40-hour-per-week position. The regular schedule is Tuesday through Thursday, 8:30 AM–6:00 PM; Friday, 7:30 AM–4:00 PM; and Saturday, 11:00 AM–4:00 PM. Occasional evening shifts may be required. The role includes providing professional, compassionate service; accurately registering patients and maintaining demographic and insurance information in the radiology information system; assisting with forms; scanning and managing records confidentially; collecting payments; preparing paperwork; confirming required diagnostic test orders; scheduling patients; reconciling daily payments; and participating in front-office training.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to detailed, sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience.
Basic knowledge of medical terminology.
Knowledge of RIS software.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients in a professional and friendly manner.
Register patients completely and accurately, enter demographic and insurance information into the RIS, and verify existing information.
Explain forms and assist patients with completing them on paper or tablet as needed.
Scan documents that need to be linked to patients’ medical records while maintaining confidentiality.
Collect patient payments, including explaining insurance verification benefits when necessary.
Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
Ensure diagnostic tests have required orders, request orders as needed, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.
Provide coverage at other locations as needed.