Patient Call Representative and Finance Assistant - Hybrid/Remote

Boston Health Care for the Homeless Program•Boston, MA

11d•$22 - $36•Hybrid

About The Position

Boston Health Care for the Homeless Program (BHCHP) is hiring a Patient Call Representative and Finance Assistant for a full-time, 40-hour-per-week position, Monday through Friday, 8:30 a.m. to 5:00 p.m. The role is hybrid, with three days in the office and two days remote, and is represented by 1199 SEIU. It is patient-facing. This dual-role position combines patient customer service and administrative support to the Chief Financial Officer (CFO). As a first point of contact for callers, the employee responds promptly, professionally, and courteously, resolves questions where possible, and connects callers with the appropriate departments and resources. The position also supports the CFO and helps ensure the smooth operation of the Finance department. BHCHP provides health care to individuals and families experiencing homelessness in greater Boston, including primary care, behavioral health, medical respite, dental care, and case management. The organization serves patients at more than 30 locations and emphasizes compassionate, dignified, culturally appropriate care.

Requirements

High school diploma or equivalent.
Strong English verbal and written communication, interpersonal, organizational, telephone, and computer skills.
Working knowledge of Microsoft Excel; EPIC EMR and Care Message knowledge is preferred.
Ability to take direction and work positively with a wide range of people.
Ability to work successfully with indirect supervision.
Complete the Mass Health Certified Application Counselor certification within 60 days of hire and maintain active certification.

Nice To Haves

Two years of experience in a related field.
Bilingual Spanish/English proficiency.
Working knowledge of EPIC EMR and Care Message.

Responsibilities

Use the EPIC system to register new patients and accurately schedule appointments.
Identify patients’ insurance coverage and refer patients who need assistance to help avoid disruption in coverage.
Complete the Mass Health Certified Application Counselor (CAC) certification within 60 days of hire and maintain active certification.
Answer questions and provide information in a patient-focused manner.
Record meeting minutes.
Support the CFO administratively by facilitating meetings, organizing materials, and assisting with communications.
Use the Care Message platform to increase patient communication, run relevant reports, and create outgoing patient messages as needed.
Provide support to front desk staff in the BMC Clinic as needed.
Support the referral coordinator with behavioral health authorization.