Remote Call Center Representative

Delaware Nation Industries

2h•Remote

About The Position

Channel Blend is hiring a remote Call Center Representative to qualify leads for clients. Representatives call interested prospects on behalf of other companies, follow client scripts and established guidelines, and help meet client expectations. The role requires a consistent schedule of at least 20 hours per week and pays $10 per hour. Remote work is limited to residents of Idaho, Oklahoma, Texas, Kansas, or Utah. Representatives use a computer and telephone to contact or transfer prospects, verify information, document qualified leads or sales, and provide professional customer service. The work involves reading, typing, speaking, and navigating multiple web forms, screens, and browser tabs at once. Scripts may need to be followed verbatim, and representatives must adapt to changes in campaign procedures, scripts, policies, and other job requirements.

Requirements

Strong communication skills, including clear and audible speech and professional language and grammar.
Ability to read and interpret operating instructions, web forms, procedure manuals, and work instructions, on-screen and on paper.
Good computer and keyboarding skills.
Ability to write routine correspondence.
Professionalism.
Ability to work individually and as part of a team.
Availability for a consistent schedule of at least 20 hours per week.
Must reside in Idaho, Oklahoma, Texas, Kansas, or Utah.
Required remote-work equipment: computer (not a Chromebook or tablet), phone (cellphone or landline), headset or earbuds (or headset with microphone), internet connection (Ethernet cord, adapter, or Wi-Fi booster required), and a computer mouse (not a trackpad).

Responsibilities

Follow technical procedures using computer and telephone equipment to contact or transfer prospects and generate qualified leads.
Greet prospects professionally, speaking clearly and listening effectively.
Follow client scripts and established procedures, including rigid verbatim scripts where required.
Maintain acceptable quality assurance scores.
Accurately log qualified leads or sales using required documentation and reporting procedures.
Verify required information according to client and company guidelines to ensure leads are compliant.
Comply with federal, state, client, and company rules, regulations, and procedures.
Provide professional customer service and maintain a positive attitude toward prospects, coworkers, and management.
Read, type, speak, and navigate multiple web forms, screens, and browser tabs simultaneously.
Maintain acceptable attendance under company policy.
Adapt to changes in scripts, campaign procedures, policies, and other job requirements.