Remote Call Center Representative

Ruby Receptionists • San Antonio, TX

13h • Remote

About The Position

Ruby is hiring a part-time, fully remote Call Center Representative to provide virtual receptionist and customer support services for businesses and small-business clients. Candidates must reside within 50 miles of San Antonio, Texas. The role pays $19 per hour and includes various shifts. Because Ruby serves clients 24/7/365, employees must be able to work at least one weekend day and scheduled holidays.

The representative will handle inbound calls with warmth, empathy, clear communication, and professionalism. The role requires navigating client-specific instructions, data-entry systems, and call scripts across a dual-monitor setup while meeting performance standards for schedule adherence, call wrap-up time, accuracy, and quality assurance.

The position is 100% work from home, but requires a quiet, dedicated workspace and compliant technology. Employees must provide their own compliant equipment during the initial onboarding period. After successful completion of 90 days of employment, Ruby will provide standard company-issued equipment.

Requirements

• Must currently reside within 50 miles of San Antonio, Texas.
• Typing speed of at least 40 words per minute with demonstrated accuracy.
• Comfort navigating multiple software platforms simultaneously.
• Warm and professional phone presence.
• Ability to remain calm, focused, and empathetic during fast-paced or challenging caller interactions.
• Self-motivation, strong time-management skills, and dependable attendance.
• Able to work at least one weekend day and scheduled holidays.
• Must have a dedicated, quiet home workspace.
• Must provide a PC or laptop running Windows 11 or higher; Chromebooks, Macs/Apple products, Linux systems, and tablets are not compatible.
• Must have two monitors, each with a minimum screen resolution of 1600x900.
• Must have high-speed internet with minimum speeds of 50 Mbps download and 10 Mbps upload.
• Must use a dedicated, direct-wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are prohibited as primary sources.
• Must have a professional-grade wired USB headset with a noise-cancelling built-in microphone and an operational webcam.
• Must provide compliant hardware during the initial onboarding period.

Nice To Haves

• Prior experience in a high-volume call center, contact center, customer service, or administrative support role.
• Proficiency with Microsoft Office 365 tools.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide warm, empathetic, articulate, and professional assistance to inbound callers across diverse industries and small businesses.
• Use a dual-monitor setup to navigate client instructions, real-time data-entry systems, and customized call scripts.
• Meet and exceed key performance indicators, including schedule adherence, average call wrap-up times, accuracy, and quality assurance standards.
• Represent clients as an extension of their teams and provide callers with high-quality customer care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed