Bilingual Remote Call Center Representative
About The Position
Directors' Choice is hiring a remote bilingual representative to provide high-touch inbound communication support for the funeral service industry. Representatives respond to sensitive calls from families, hospice nurses, and funeral directors, offering calm, respectful, and empathetic assistance. The position includes gathering and accurately documenting intake information, routing urgent messages, and communicating in both English and Spanish. Representatives work across web applications, directories, and client-specific instructions while supporting a 24/7 operation. This is a 40-hour-per-week, second-shift role open only to residents of Florida, Georgia, North Carolina, South Carolina, and Texas. Employees must work from the address submitted if hired. During the initial 90 days, employees must use a personal computer that meets the specified requirements; company-issued hardware is provided after successful completion of that period. A Windows 11-or-higher computer, wired Ethernet internet connection, dedicated USB wired headset, and dual monitors are required.
Requirements
- Reside in Florida, Georgia, North Carolina, South Carolina, or Texas, and work from the address submitted if hired.
- Fluent written and spoken English and Spanish, with the ability to translate as needed.
- Clear diction, a professional tone, and excellent written grammar and spelling.
- Ability to remain calm, respectful, and supportive in delicate situations.
- Fast, accurate typing skills and experience using Windows applications and web platforms.
- Strong work ethic and a track record of excellent attendance.
- During the initial 90 days, use a personal computer meeting the technical requirements: Windows 11 or higher with at least 1 GB of free storage; Macs, Chromebooks, and tablets are not supported.
- Have a high-speed wired Ethernet connection with minimum speeds of 50 Mbps down and 10 Mbps up; Wi-Fi, hotspots, satellite, and DSL are not permitted.
- Have a dedicated USB wired headset with a microphone.
- Have dual monitors with a minimum resolution of 1600x900.
Responsibilities
- Answer high-volume, sensitive calls from family members, hospice nurses, and funeral directors with warmth, active listening, and calm professionalism.
- Gather background details and service requests and document them accurately in company software, using correct grammar and attention to detail.
- Prioritize urgent calls and use emergency paging, warm transfers, or dispatching to alert funeral personnel promptly.
- Translate and relay messages in English and Spanish.
- Navigate multiple web applications, directories, and customized client instructions while handling live calls.
- Maintain punctual attendance to support families and clients.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Medical, dental, and vision coverage
- 401(k) with competitive company match
- Generous paid time off
- Paid training and ongoing professional support
- Employer-paid life insurance
- Legal assistance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
