Bilingual Call Center Representative

EXL•United States,

2d•$15 - $25•Remote

About The Position

EXL Health is hiring a customer-focused representative to serve as a first point of contact for customers. The role handles inbound and outbound calls, updates policy information, researches customer questions, documents interactions, and provides accurate, supportive service. Representatives collaborate with teammates, contribute ideas to improve processes, and stay current on products, processes, and regulations. The posting describes the role as work from home and offers flexible schedules with shifts between 8 a.m. and 8 p.m. ET. EXL provides hands-on training and mentoring, and highlights opportunities for career growth. The posted hourly base salary range is $15.00–$25.00; final offers depend on candidate skills and experience, internal pay equity, work location, market conditions, and the role’s scope and responsibilities.

Requirements

High school diploma.
Strong communication skills, including the ability to build rapport and explain complex information.
PC skills and experience using Windows, Microsoft Office, and online systems.
Ability to learn quickly and adapt to changes with a positive attitude.
Organizational skills and attention to detail.
Passion for customer service and helping people solve problems.

Nice To Haves

College degree.
Previous call center or customer service experience.
Bilingual ability in English and Spanish or other languages.
Experience in healthcare or insurance.
Ability to manage multiple priorities and remain composed under pressure.

Responsibilities

Handle inbound and outbound calls professionally and with attention to detail.
Update policy information and maintain accurate records in company systems.
Stay up to date on products, processes, and regulations.
Listen actively to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
Build customer relationships by providing supportive service.
Document each customer interaction.
Collaborate with teammates to meet individual and team goals.
Share ideas to improve processes.