Call Center Operator (Bilingual)
About The Position
Cornerstone Family Healthcare is recruiting Bilingual Call Center Operators for its Call Center team in Newburgh, New York. This is an onsite role. The operator provides courteous, accurate customer service to patients by phone, schedules appointments for new and existing patients, and accurately records patient demographic and insurance information in the practice management system. The position also verifies insurance eligibility, primary care provider information, and referrals when required, coordinates appointment requests with patient services and nursing staff, and provides backup support for patient registration as requested by management. The posting identifies the role as both per diem and full time. For the per diem shift, scheduling is coordinated monthly with management, and employees must work at least two weekend days per month from 9 a.m. to 5 p.m. and may not work more than 30 hours per week. Training for per diem shifts is Monday through Friday, 9 a.m. to 5 p.m., for five weeks. Pay is $19 per hour, with monthly incentives available.
Requirements
- Fluent in Spanish.
- High school diploma or high school equivalency diploma.
- For the per diem shift, work at least two weekend days per month from 9 a.m. to 5 p.m.
- For the per diem shift, availability must be coordinated monthly with management, and work may not exceed 30 hours per week.
- Complete the per diem training schedule: Monday through Friday, 9 a.m. to 5 p.m., for five weeks.
Responsibilities
- Provide excellent customer service, greet patients politely, respond accurately and appropriately, and thank them for calling.
- Schedule appointments for new and existing patients using the practice management system template.
- Coordinate with Patient Services Representatives and nursing staff to accommodate requests for earlier appointments.
- Verify patient demographic and insurance information and enter it accurately in the practice management system.
- Verify insurance eligibility, primary care provider information, and referrals when required for the visit type and insurance.
- Provide backup support for patient registration as requested by management.
- Attend monthly departmental meetings.
- Perform other duties as assigned.
Benefits
- Health benefits
- Retirement plan
- Paid time off
- Sick time
- Flexible spending account
- Dependent care benefits
- Paid holidays
- Monthly incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
