Operator-Call Center

Baptist • Jonesboro, AR

1d

About The Position

The Operator-Call Center handles incoming and internal calls for NEA Baptist clinics in a prompt and courteous manner. The role assists staff, patients, providers, visitors, and the general public by providing information and directions, routing calls to the appropriate departments, and helping patients identify an appropriate provider and location. The position also supports call schedules, provider schedules, call lists, visitor sign-in, and related administrative tasks. Performs other duties as assigned.

Requirements

• High school diploma or GED equivalent.

Nice To Haves

• 6–12 months of relevant experience in a clinic, medical office, or hospital setting.
• Understanding of basic medical terminology.

Responsibilities

• Serve as the central call center for all NEA Baptist clinics by answering and transferring incoming and internal calls and taking messages.
• Assist patients, visitors, and callers by providing directions and looking up information and telephone numbers.
• Sort letters, type envelopes, and run lists for reminder cards.
• Maintain the sign-in book and visitor badges.
• Assist patients in finding an appropriate provider and location to meet their needs.
• Page overhead codes, incidents, and alerts for ambulance statuses.
• Contact departments and maintain call schedules and provider schedules.
• Maintain updated call lists.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED