Call Center Operator

Midland Health • Midland, TX

9d

About The Position

The Call Center Operator provides high-quality customer service to patients and supports the orderly operation of the room service Call Center. The role gathers, coordinates, and records patient-related foodservice information and activities, answers calls, takes patient and nursing meal orders, and follows HACCP and other regulatory agency policies. The schedule is full-time, 11:00 a.m. to 7:30 p.m.

Requirements

• High school graduate or equivalent.
• Computer and telephone skills.
• Effective oral and written communication skills.
• Ability to perform the essential responsibilities satisfactorily, with reasonable accommodations as applicable.
• Ability to stand, walk, sit, stoop, reach, lift, see, speak, and hear.
• Ability to lift up to 35 pounds for clinical staff or 50 pounds for non-clinical staff; use an assisted-lift device or obtain assistance for lifts above those limits.

Responsibilities

• Answer the Call Center phone, check messages frequently, use proper phone etiquette, and take meal orders for the room service program.
• Check patient rosters for new admissions, diet changes, and patients without diet orders; call patients and assist with meal ordering.
• Ensure patient meal orders comply with physician-prescribed diet orders, food allergies, food intolerances, and required diet modifications.
• Notify dietitians of patients who need further assistance or education.
• Print necessary reports for room service staff and forward requests for additional patient food services to the appropriate areas.
• Provide good customer service and treat patients with respect, understanding, and patience.
• Gather, coordinate, and record patient-related foodservice information and activities.
• Adhere to HACCP and other regulatory agency policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED