Call Center Operator
About The Position
Intralot, Inc. supplies integrated gaming and transaction processing systems, game content, and value-added services to state-licensed gaming organizations. Its Games Library includes more than 400 types of games. The Call Center Operator manages inbound and outbound calls from Lottery retailers, troubleshoots equipment and related issues, and dispatches technicians for on-site repairs when appropriate. The role is under the direct supervision of the Call Center Manager. Employment requires valid documentation establishing identity and U.S. employment eligibility, as well as passing required pre-employment background checks and drug screening.
Requirements
- High school diploma or equivalent training and experience.
- One year of prior related customer service experience, preferably in a technical call center environment.
- Knowledge of tracking software.
- Technical customer service skills.
- Strong analytical skills.
- Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position.
- Ability to work in a team environment.
- Ability to troubleshoot.
- Ability to explain technical information to a non-technical client.
- Strong verbal and written communication skills.
- Understanding of help desk operations, tools, methodologies, and processes.
- Valid documentation establishing identity and U.S. employment eligibility.
- Ability to pass required pre-employment background checks and drug screening.
Nice To Haves
- Call tracking system experience preferred.
- Prior related customer service experience in a technical call center environment is preferred.
Responsibilities
- Manage inbound and outbound phone calls from Lottery retailers.
- Troubleshoot equipment and related issues in response to inbound retailer calls, inquiries, or questions.
- Dispatch technicians as appropriate for on-site repairs.
- Perform other miscellaneous duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
