Operator-Call Center

Baptist • Jonesboro, AR

2d

About The Position

Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and the general public by providing information and directions and routing calls to appropriate departments. Performs other duties as assigned.

Requirements

• High school diploma or GED equivalent.

Nice To Haves

• 6–12 months of relevant experience in a clinic, medical office, or hospital setting.
• Understanding of basic medical terminology.

Responsibilities

• Serve as the central call center for all NEA Baptist clinics by answering and transferring incoming and internal calls and taking messages.
• Assist patients, visitors, and callers by providing directions and looking up information and telephone numbers.
• Sort letters, type envelopes, and run lists for reminder cards.
• Maintain the sign-in book and visitor badges.
• Help patients find an appropriate provider and location to meet their needs.
• Page overhead codes, incidents, and alerts, and communicate ambulance statuses.
• Contact departments and maintain call schedules and provider schedules.
• Maintain updated call lists.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED