Call Center Operator (Bilingual)

Cornerstone Family Healthcare•City of Newburgh, NY

9d•Onsite

About The Position

Cornerstone Family Healthcare is recruiting Bilingual Call Center Operators for its Call Center team in Newburgh, NY. This is an onsite, per-diem position described as full time, with a pay rate of $19.00 per hour and monthly incentives available. Per-diem scheduling is coordinated monthly with management; employees must work at least two weekend days per month from 9 a.m. to 5 p.m. and may not work more than 30 hours per week. Training is Monday through Friday, 9 a.m. to 5 p.m., for five weeks. The operator provides courteous and accurate service to callers, schedules appointments for new and existing patients, and coordinates with patient services and nursing staff to accommodate requests for earlier appointments. The role also verifies patient demographic, insurance, eligibility, primary care provider, and referral information in the practice management system. The operator may provide backup patient-registration support, attend monthly departmental meetings, and perform other assigned duties. Cornerstone Family Healthcare is a nonprofit Federally Qualified Health Center whose mission is to provide high-quality, comprehensive primary and preventive health care with dignity and respect, regardless of a person's ability to pay. Its work emphasizes serving underserved communities and people without access to health care.

Requirements

Fluent in Spanish.
High school diploma or high school equivalency diploma.
For the per-diem schedule, work at least two weekend days per month from 9 a.m. to 5 p.m.
For the per-diem schedule, work no more than 30 hours per week.
Attend training Monday through Friday from 9 a.m. to 5 p.m. for five weeks.

Responsibilities

Provide excellent customer service by politely greeting patients, responding accurately and appropriately, and thanking them for calling.
Schedule appointments for new and existing patients using the practice management system template.
Coordinate with departmental Patient Services Representatives and nursing staff to accommodate requests for earlier appointments.
Verify patient demographic and insurance information and accurately enter it in the practice management system.
Verify insurance details, including eligibility, primary care provider, and referrals when required for the visit type and insurance.
Provide backup support for patient registration when requested by management.
Attend monthly departmental meetings.
Handle other duties as assigned.