Remote Call Center Representative

WellSky•Bentonville, AR

4d•Remote

About The Position

The Remote Call Center Representative (Sleep Coach) conducts outbound calls to patients to facilitate CPAP supply reorders. The role promotes and sells CPAP equipment while supporting compliance, patient satisfaction, and retention through outreach and relationship building. The position is remote and full-time, and candidates must reside in Georgia, Alabama, Tennessee, Louisiana, North Carolina, or Texas. Candidates must be able to work 40 or more hours per week. Necessary equipment will be shipped to the employee’s home before the start date. Starting pay is $15 per hour, increasing to $16 per hour after one year. The position suits motivated, customer-focused individuals who can work in a fast-paced environment, stay organized, manage multiple priorities, and communicate confidently by phone. Employees must follow security policies to safeguard company and client information, and be able to sit and view a computer screen for extended periods. Additional or irregular hours may be required. WellSky describes its culture as a combination of independent thinking and collaboration, with an emphasis on innovation, inclusiveness, and cohesive perspectives. Full-time teammates are eligible for medical, prescription, dental, and vision benefits; mental health support through an Employee Assistance Program; paid time off and eight paid holidays; and a 401(k) retirement plan with 100% vesting.

Requirements

GED or high school diploma.
Able to work 40 or more hours per week.
Must reside in Georgia, Alabama, Tennessee, Louisiana, North Carolina, or Texas.
Able to work additional or irregular hours as needed.
Must follow applicable security policies and procedures to safeguard company and client information.
Able to sit and view a computer screen for extended periods.
Must be legally authorized to work in the United States; employment eligibility verification is required at hire.

Nice To Haves

Customer-focused approach.
Strong organization and ability to manage multiple priorities.
Confident phone communication.
Ability to thrive in a fast-paced, growing environment.

Responsibilities

Contact assigned patients quarterly to facilitate CPAP supply reorders, aiming for a 50% reorder rate while supporting continued patient compliance and satisfaction.
Promote replacement masks, cushions, seals, and filters, targeting masks in 80% of orders and seals in 75% of orders.
Use outreach strategies to assess patient equipment usage and satisfaction and maximize engagement in the S3 program.
Verify and update patient records, including insurance details.
Return voicemails within two hours, maintain professional phone etiquette, and foster positive patient relationships.
Navigate the platform to process orders according to client-specific procedures.
Perform other job duties as assigned.