Patient Services Representative II - Call Center Remote

Silver Cross Hospital • Home, WV

3d • $19 - $23 • Remote

About The Position

Silver Cross Hospital is hiring a Patient Services Representative II for a remote position. The employee must live within 30 miles of Silver Cross Hospital. The role handles more than 100 calls per day and assists with scheduling office, laboratory, and nurse appointments. It involves taking detailed messages according to providers’ written protocols, multitasking across offices and provider protocols, and understanding insurance and referrals. The representative uses independent judgment to determine whether matters are urgent or routine.

The role requires strong customer service and communication skills, the ability to build and maintain effective relationships with patients, physicians, management, staff, and other customers, and the ability to balance multiple priorities and handle challenging situations.

Requirements

• High school diploma.
• Excellent interpersonal skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills, including independent thinking, sound judgment, and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal computers and select software applications.

Nice To Haves

• Call center or front desk experience.
• Prior experience and in-depth knowledge of insurance.

Responsibilities

• Handle more than 100 calls per day.
• Assist with scheduling office, laboratory, and nurse appointments.
• Take detailed messages based on providers’ written protocols.
• Multitask across offices and providers’ protocols.
• Use independent judgment to determine whether matters are urgent or routine.
• Resolve customer issues using sound judgment and creativity.

Benefits

• Medical, dental, and vision plans
• Life insurance
• Flexible spending account
• Other voluntary benefit plans
• PTO and sick time
• 401(k) plan with a match
• Wellness program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED