Patient Services Representative II, Cardiology Call Center
About The Position
Serves as a primary point of contact for patients, families, and healthcare providers through a centralized patient access call center. Provides professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries. Verifies and updates patient demographic, insurance, and contact information in the Electronic Health Record (EHR), schedules and reschedules appointments according to established guidelines, and ensures accurate documentation of patient interactions. Supports patients with navigating healthcare services, including appointment availability, referral requirements, provider information, and appropriate routing of clinical or administrative concerns. Builds confidence and cooperation with patients, their families or support persons, clinical teams, and other healthcare partners through effective communication, active listening, accurate information, and timely follow-up. Maintains professionalism while managing a high volume of inbound and/or outbound calls and resolving patient needs efficiently. Adheres to organizational policies and applicable local, state, and federal regulations related to patient privacy, confidentiality, safety, and quality of care. May assist with department-specific workflows, staff training or orientation, and other patient access or call center responsibilities as assigned.
Requirements
- High school diploma or equivalent education/experience; equivalent experience is accepted in lieu of the required degree or diploma.
- One year of recent relevant experience.
Responsibilities
- Serve as a primary point of contact for patients, families, and healthcare providers through a centralized patient access call center.
- Provide professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries.
- Verify and update patient demographic, insurance, and contact information in the Electronic Health Record (EHR).
- Schedule and reschedule appointments according to established guidelines and document patient interactions accurately.
- Help patients navigate healthcare services, including appointment availability, referral requirements, and provider information.
- Route clinical or administrative concerns appropriately.
- Build confidence and cooperation through effective communication, active listening, accurate information, and timely follow-up.
- Manage a high volume of inbound and/or outbound calls and resolve patient needs efficiently.
- Adhere to organizational policies and applicable regulations related to patient privacy, confidentiality, safety, and quality of care.
- Assist with department-specific workflows, staff training or orientation, and other patient access or call center responsibilities as assigned.
Benefits
- Comprehensive benefits package for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
