Call Center Representative - Remote

InteLogix•US_Remote_Arkansas, MO

22h•Remote

About The Position

InteLogix is hiring a remote Call Center Representative to provide customer support related to suspected fraud, identity theft, and credits. The role involves interacting with customers, reviewing traffic patterns and orders for potentially fraudulent activity, assessing risk, and taking action to mitigate fraud. Representatives work across multiple systems and fraud queues in a fast-paced environment, making timely analyses and decisions. The position is full-time and non-seasonal, with schedule flexibility required to work within operating hours seven days a week, from 8 a.m. to 12:30 a.m. Paid training is provided. All job offers are contingent on a background check, and employment and continued access to client systems may also depend on meeting applicable client security and access requirements.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Must provide a computer monitor; remaining equipment will be provided.
Must have a dedicated workspace free of distractions.
Excellent communication skills.
High-speed internet and the ability to connect directly to an Ethernet port.
Ability to remain engaged on the phone for the entirety of the shift with minimal to no distractions.
Computer and technology savvy, including the ability to operate multiple windows and tabs while speaking with customers and providing customer service.
Reliable attendance.
Schedule flexibility and ability to work within operating hours seven days a week, between 8 a.m. and 12:30 a.m.
Successful completion of a background check; client-system access may also require satisfaction of applicable client security and access requirements.

Responsibilities

Handle inbound calls regarding suspected fraud traffic, identity theft, and credits.
Create customer cases and update order information related to fraud.
Work alarming cases from various fraud queues.
Make outgoing calls to follow up on fraud orders and secure equipment.
Review traffic patterns and orders for fraudulent activity.
Analyze network traffic and orders to assess risk and mitigate fraud.
Perform timely data analysis and decision-making in a fast-paced environment.
Use system tools to close cases and prevent fraud loss.
Manage multiple systems and fraud queues simultaneously.
Manage a high-volume workload to effectively mitigate fraud.