Patient Services Representative

Advanced Foot & Ankle Care Centers•Spring Hill, TN

12d

About The Position

Balance Health, a comprehensive lower-extremity-focused physician practice, is seeking a dedicated and patient-focused Patient Services Representative to support its Middle Tennessee area, including the Spring Hill and Nashville locations. The role provides professional front-desk support and administrative assistance to help create a positive patient experience and ensure smooth daily clinic operations. The representative answers and directs calls, schedules appointments, greets and checks in and out patients, and supports patient records and administrative workflows using an electronic medical record system. Responsibilities also include verifying insurance, referrals, and prior authorizations; updating demographic information; collecting payments; managing incoming referrals; and supporting clinic staff and vendors. The role may provide administrative coverage at both locations and perform other duties as assigned.

Requirements

0–2 years of experience working at the front desk in a professional medical office or in a similar role.
High school diploma or equivalent.
Ability to handle challenging situations with patience and professionalism.
Effective time-management and organizational skills, including the ability to prioritize daily tasks.
Excellent verbal, written, and listening communication skills.
Reliability and commitment to report to work on time as scheduled.
Experience working in a team environment and a collaborative approach.
Ability to complete assigned tasks accurately and on time.
Willingness to accept constructive coaching and guidance.
PC proficiency and working knowledge of Microsoft Word, Excel, and Outlook.
Reliable personal transportation and proof of insurance; ability to travel between two practice locations as scheduled or needed, within up to a 10-mile radius. Mileage reimbursement and travel time are paid.
Legal proof of eligibility to work in the United States without sponsorship now or in the future.
Ability to pass an in-depth background investigation.
Understanding that additional tasks may be assigned to meet business needs.

Nice To Haves

Experience using ModMed or a similar system.
Familiarity with healthcare terminology.
Experience working in a medical practice environment.
Spanish-speaking ability is a plus but not required.
Any combination of academic education, professional training and development, and applied work experience that demonstrates the ability to perform the essential functions.

Responsibilities

Answer incoming calls, direct them appropriately, take detailed messages, and follow up as needed.
Schedule appointments by phone and in person for new and existing patients.
Greet patients and manage check-in and checkout, including scheduling follow-up appointments as needed and directed.
Use an EMR system to verify insurance coverage and disability forms, confirm referrals and prior authorizations, and update demographic information.
Collect patient co-pays and outstanding balances as needed.
Manage incoming referrals promptly and schedule appointments appropriately.
Prioritize tasks to support smooth daily operations for patients and clinical staff.
Communicate professionally with patients, coworkers, physicians, and vendors, providing information needed for clinic operations.
File and scan medical records, fax documents, and complete other administrative tasks accurately and within established timelines and procedures.
Receive deliveries and ensure their proper distribution and storage.
Provide administrative support at the Spring Hill and Nashville locations as needed.
Perform other duties as assigned.