Patient Access Representative (75195)

Women's Care•Ponte Vedra, FL

About The Position

Women’s Care is a women’s healthcare group with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the first point of contact for patients and visitors and helps create a positive patient experience. The role collects and updates patient registration information, supports accurate scheduling and billing encounters, and provides courteous service in person and through phone and email. The representative also supports payment collection, insurance and appointment processes, patient forms, and day-to-day front office operations while following Women’s Care policies and HIPAA requirements.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographics, update patient profiles, and verify identification according to Women’s Care policy.
Collect payments and assist patients with billing concerns while meeting time-of-service collection expectations and goals.
Scan insurance cards, identification, authorizations, medical records, and other pertinent information into the EMR system.
Set up payment plans for patients unable to pay balances according to Women’s Care policy.
Understand financial policies and patient forms and answer related questions clearly.
Answer a high volume of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients having difficulty with online registration or forms.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
As needed, verify insurance information and determine possible patient payment responsibility.
Verify insurance eligibility and registration are completed before patients are seen by providers.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.