Patient Access Representative

Women's Care•Orlando, FL

2d•Onsite

About The Position

The Patient Access Representative is the first point of contact for patients and visitors, helping create a positive patient experience. The role collects and verifies information for new and incoming patient registration, keeps patient profiles current, and supports accurate scheduling and billing encounters. The representative also assists with payments, scheduling, communications, insurance verification, and front-office operations while complying with HIPAA and Women’s Care policies and values.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric focus and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented approach.
High computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system, including authorizations and medical records.
Set up payment plans in accordance with Women’s Care policy for patients unable to pay balances.
Understand financial policies and patient forms and answer related questions.
Answer high volumes of incoming calls and promptly respond to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist patients who have difficulty with online registration or forms.
Schedule and reschedule appointments; schedule follow-up appointments at checkout.
May serve as backup for verifying insurance information and determining potential patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see the provider.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room when necessary.
Demonstrate the Women’s Care mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.