Patient Care Coordinator Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• Flexibility in addressing a broad spectrum of patient requirements and preferences.
• Ability to cultivate positive patient rapport, build relationships, and increase patient retention.
• Strong oral and written communication skills and the ability to manage priorities in a fast-paced environment.
• Ability to multitask, set priorities, and ensure patient commitments and deadlines are met.
• Proficiency in using automated equipment and systems standard to the optometry industry.
• Ability to travel between practices as needed.
• Meet the role’s physical requirements, including hearing and communicating at normal speaking levels, hand dexterity and eye-hand coordination, lifting specified loads, sitting and standing for sustained periods, walking to accomplish tasks, and visual acuity for reviewing work and computer screens.

Nice To Haves

• Experience in the ophthalmic, optometric, or medical industry.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Answer telephones, schedule patient appointments according to doctor preferences, and transcribe messages for return calls and faxes.
• Obtain and verify insurance eligibility for applicable patients, and audit and edit insurance claims as needed.
• Scan and enter routing slips and other documents into the electronic health record (EHR).
• Confirm appointments for the following day, reschedule no-show appointments, and use the practice’s recall system.
• Pull and prepare charts for patients scheduled for the following day.
• Process contact lens sales through phone calls or doctor transitions.
• Keep the front desk organized.
• Complete opening and closing procedures as determined by the practice.
• Perform other duties as assigned.